How long will it take for the buyer to receive their order?
Your product will go into the handling process shortly after your order has been submitted.
+ Once your payment is authorized and verified, your order will go into processing, which usually takes 2-3 business days. We ship from 31759 Corte Encinas, Temecula, CA 92592.
+ Orders are processed when the payment is accepted. All orders placed after 2:00 p.m. Eastern Time will be processed the following business day
+ Order processing time does not include Saturday and Sunday
How Can I Track My Order?
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 3 – 5 days for the carrier to scan your package into their system.
If your Order with Standard shipping is still shipping 10 business days after shipping date. Please contact our support team for further assistance.
Order in queue
After your payment has posted, your order will go into a waiting queue for 12 hours before being sent to a fulfiller. During these 12 hours, you can change the order detail (change size, color, quantity) or cancel the order.
Shipping times and costs
Production Time:All orders are processed within 2 – 3 business days. For all package delivery times, a ‘business day’ is considered any day Monday – Friday and does not include public holidays and weekends
Shipping Time:From 5 – 7 business days.
Estimated Delivery Time:
Delivery Time: 7 – 10 business days.
Shipping costs: all orders are shipped for $6.99.
Remember, we only ship on business days, excluding National Holidays.
Can I ship the order to multiple addresses?
Fulfillers ship only to single destination shipping. If you wish to ship to multiple locations, please order separately with separate addresses.
Shipping country restrictions
We currently only serve customers in the US, we’re sorry if you’re outside of the US you won’t be able to purchase.
Since all items are manufactured, printed, and shipped in the United States, the price shown on the website will be the final price, and you will not be subject to tax. For more information or specific queries please contact our support team.
– Shipping can be speeded up by:
+ Complete and valid payment information (order by direct debit, credit card)
+ Providing exact shipping addresses.
+ We are not responsible if your order gets delivered to the wrong address or returned to the sender.
– If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Soupy Prints and if you have any questions, please don’t hesitate to contact us via: [email protected]